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Presentations
- Thought provoking diversity topics that last for one to two hours.
::Business
Case::
In order to remain competitive, healthcare institutions need to
offer comprehensive diversity programs. Demographic shifts over
the next few decades will impact the healthcare industry in dramatic
ways. Diversity programs can help an institution with staff and
patient satisfaction. Organizations that are rated by business analysts
as top companies to work for by women and people of color are also
increasing their bottom lines. In this presentation, companies have
the opportunity to determine the value of diversity within their
organization.
::Diagnosing Your Organization::
Prior to hiring consultants or implementing diversity programs,
organizations should assess their goals, human capital and practices.
Some organizations are initiating diversity discussions. Other organizations
have well developed Affirmative Action policies that have led them
to a new level of conversation on how to retain the diverse staff
they have recruited. Other organizations are seeing an influx of
cultures that had not existed in their corporate culture in past
years. This session helps organizations identify their stage of
organizational development from a diversity perspective. Once the
stage is identified, participants are prepared to select appropriate
diversity initiatives.
::Defining Diversity::
There are many opinions regarding the definition of diversity. In
today's workforce, it is important to focus on each element of diversity
that employees represent. Participants in this session determine
the elements of diversity that relate to them. They also determine
the elements that are present or missing in their organizations..
::Managing Diversity::
Globalization and demographic shifts have changed the culture of
business. This session focuses on recognizing the entire talent
pool. How can an organization make sure that it maximizes its human
capital? How can an organization create an organizational culture
that uses differences and similarities among its staff to increase
its bottom line? A quote by R. Roosevelt Thomas, author of Beyond
Race and Gender, captures the essence of managing diversity,
"Defining
managing diversity as a process highlights its evolutionary nature.
It allows corporations to develop (evolve) steps for generating
a natural capability to tap the potential of all employees…."
::Communicating
Across Cultures::
In this workshop, participants will engage in a simulation designed
to increase empathy for and enhance the productivity of people from
different linguistic backgrounds. They will learn what it is like
to attempt to communicate in a language that is not their own. They
will also learn to listen to others who are speaking a language
that is not their original tongue.
::Working
with Latino Patients and Staff::
According
to the 2000 U.S. Census, 32.8 million Latinos reside in the U.S.
More than half are of Mexican descent. This course will examine
how these statistics relate to the local community. Participants
will differentiate between cultures included under the umbrella
term "Hispanic" or "Latino," but the majority
of the discussion will include issues related to Mexican-Americans
and Mexican Immigrants. The course will conclude with a brainstorming
session on developing better working relationships with Latinos.
Completion of Delivering Healthcare Across Cultures is highly recommended.
*This
course can be adapted to the dominant Latino group represented in
your organization.
::Working
with Asian Patients and Staff::
In
this presentation, participants will be introduced to rich, diverse,
cultural heritages. This workshop will differentiate between internationals,
immigrants and transnationals who share common ancestry from Asian
nations. It will briefly cover issues of assimilation, identity,
work ethic, family structures, and value sets. Because of the length
of the course, the ethnic groups that will be included depend upon
the needs of the organization.
::Generations::
A fascinating phenomenon is occurring in our society -- a changing
of the guards of sorts. We are seeing the last of a great generation,
the exodus of another, a call to arms of a third and entry of a
fourth. Four generations are struggling for power. The Traditionalists,
the Baby Boomers, Generation X, and the Millennials, sometimes known
as Generation Y, are as distinct as their names. They differ in
terms of values, expectations, attitudes and life experiences. These
differences shape expectations in the marketplace and the workplace.
This presentation will examine the characteristics, influences,
attitudes and expectations of each generation. Participants will
briefly discuss areas where the generations intersect and divide.
The presentation will conclude with a discussion of how we might
bridge the gap between the generations for a more cohesive workplace.
::Intercultural
Communication and Consent::
An increase in awareness of cultural diversity is a necessity. This
presentation will focus on tools to enhance organ transplant professionals
in communicating with families from diverse backgrounds. At the
end of this presentation, participants will be able to differentiate
between communication styles across cultures and develop a plan
for using intercultural communication to enhance consent.
::Organ
Donation and African American Communities::
The prevalence of diabetes and kidney disease in African Americans
has reached epidemic proportions. However, their organ donation
rate is relatively low. This presentation focuses on reaching potential
African American donors. The presentation examines myths and realities
that effect donations among this population.
Workshops
- One to three day seminars
::Delivering
Healthcare Across Cultures::
Description/Mission
This course is an introduction to the basic elements of diversity.
The purpose is for participants to gain an awareness of differences
and similarities between cultures. Participants will leave the workshop
with tools to understand and work with people from different cultures.
Topics include a discussion of basic elements of diversity such
as race, ethnicity and gender. Additional topics such as communication
styles and values help participants to discern the appropriate approach
in working with individuals whose styles differ because of cultural
programming.
Audience
This workshop is intended for healthcare professionals who have
just begun or desire to begin the journey to understanding other
cultures. This will be appropriate for individuals who may have
co-workers who are different, but little contact with other cultures
outside of the workplace.
Key Objectives
At the conclusion of this workshop, participants will…
- Demonstrate
an understanding of the layers of diversity.
- Identify
personality types and their influences on interpersonal interactions.
- Differentiate
between norms, beliefs and values of major cultural groups.
- Contrast
stereotypes and generalizations.
- Understand
and utilize cross-cultural communication styles.
- Create
an individualized action plan.
Methodology
- Lecture
- Group
Discussion
- Individual
Assessment
- Small
Group Tasks
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